ABOUT US
Impel Service & Solutions Limited (iSSL) has been operating as a Business Process Outsourcing (BPO) firm since 2011, offering a comprehensive set of IT services and solutions for domestic & international markets with superior quality considerations. The key proposition of our services are quality-centric processes with a strong emphasis on information security, state of the art infrastructure, robust reporting mechanism, data-driven control overhead, and high-end resource development strategy. We believe in building steady and long term relationships as a service partner by providing a one-stop solution for BPO, IT, and ITes support & services.
ISSL believe repeat customer does not happen by accident. It is the result of a relationship you have built up through excellent product and service. ISSL aims to enhance customer satisfaction through the effective application of the system, including processes for improvement of the system and the assurance of conformity to customer and applicable statutory and regulatory requirements through the certification process for ISO 9001:2015.
FORMATION & GROWTH STORY
The organization was founded in 2011 with a vision to establish their footprint in the growing arena of BPO industry in Bangladesh and aimed contribute at the growing digitalization process of Bangladesh. A group of innovative and experienced entrepreneurs with an experience of more than 12 years at IT/ITES field. Starting with an 8 people team at the initial stage now we have grown up with a highly energetic resource base of 250 with 12 dedicated project wings to support our business processes. Our service arena focuses on custom made services as well as supporting with technology solutions for our clients managed services. Through our rapid passion to serve clients and making their business simple, we have emerged to Local, Government as well as Global arenas with our expertise.
We are actively connected with Bangladesh Association of Call Center & Outsourcing (BACCO) for representing BPO industry processes in our country and engaging in upholding this industry to the Global arena as well. As a general member in Bangladesh Association of Software and Information Services (BASIS) we are representing the IT/ITES services and focusing on serving with multidimensional processes
CORE STRENGTH FOR SUSTAINIBILITY
- Most emerging BPO in the local industry with proven service and solutions expertise.
- Successfully served more than 50 clients through our innovative processes.
- Connected successfully with Government BPO, IT/ITES & Training processes.
- Have separate Project Management wing to plan and innovate the most dynamic business process for your organization
- Acquiring an infrastructure with functional setup to engage 250+ employee base for your services
- All in one solution, connectivity and integration facilitator for your business
- ISO 9001:2015 certified organization through maintaining quality centric structures and process management.
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