CRM

 

CRM (Customer relationship management) is a platform through which any company can make interaction with its existing and upcoming customers.It’s a central depository of historical data of customers that can produce analytical outcome towards any organization to improve business relationship, better sales forecast and better focus on retaining customers.Through the CRM approach and the systems used to facilitate CRM, businesses learn more about their target audiences and how to best cater to their needs. However, the adoption of the CRM approach may also occasionally lead to favoritism within an audience of consumers, leading to dissatisfaction among customers and defeating the purpose of CRM.

  • Inbound & Outbound Services
  •  Call Tracking & Tele Sales Monitoring
  •  Payment record & Reconciliation
  •  Contact Management
  •  Multilayer Approval and Authentication Support
  •  Customer/Download File Archive & Real time Searching
  •  API Based Integration with 3rd Party Software
  •  Mobile Technology (Short Code & Bulk SMS) integration
  •  Logic Based Queue sensing & Auto Call distribution
  •  Company/Client Management
  •  Analytical and Graphical Report
  •  Responsive Theme (Computer/Tab/Mobile etc. compatible)
  • Easy to Implement
  • Open Source Platform (LAMP) & Web based solution
  •  Cost effective solution and Saves huge man hours
  •  Controlled productivity and Better Sales Forecast
  •  Ensures Accountability, Transparency & Comfort in monitoring
  •  Intelligence Support and Data Archiving for Decision making and Cost Reduction
  • Web Server: Apache
  •  Database: MySql-5
  •  Web Scripting language: PHP-5
  •  Implementation Area: Standalone Machine/LAN/WAN/Internet
  •  Environment/OS: Linux
  •  Client Scripting Language: JavaScript
  •  Synchronous Technology: AJAX
  •  Java Script frameworks : JQuery
  •  UI/Template: xHTML