HELP DESK/ ISSUE TRACKING MANAGEMENT

 

Helpdesk Software is a complete web based Solution for providing desk support and tracking issues with identical Ticket ID. It works for both internal issue tracking and customer support. It can also contribute to HR division providing large scale reports and statistics of the support team members. Help desk Management implemented for the central point of contact for handling customer, user and other issues. The service desk types are based on the skill level and resolution rates for service calls.

  • Multi Tire Support Facility
  •  Division
  •  Department
  •  Unit
  •  Support Team
  •  Support User
  •  General User
  •  Unlimited Categories & Users
  •  Statistics with Graphical Presentation
  •  Lots of Flexible Reports
  •  Performance Report
  •  Existing User Bank Sync Facility
  •  Tracking Issues and History
  •  Advanced Searching
  •  Knowledge Base
  •  Flood Messaging and Issue Assignment
  •  Interactive panel for Issue follow-up
  •  Periodic notification alert
  •  Secured Password recovery
  •  Chain mail notification through Tire
  •  Flexible Reports Generate
  • Easy to Implement
  •  Open Source Platform (LAMP)
  •  Customer support service and tracking
  •  Reduce workload and support manpower
  •  Web based solution
  •  Performance analysis of support team members
  •  Auto notification to bottom-up tire
  •  Archiving Facility for closed issue
  •  Holiday Calendar and automatic time adjustment
  • Web Server: Apache
  •  Database: MySql-5
  •  Web Scripting language: PHP-5
  •  Implementation Area: Standalone Machine/LAN/WAN/Internet
  •  Environment/OS: Linux
  •  Client Scripting Language: JavaScript
  •  Synchronous Technology: AJAX
  •  Java Script frameworks : JQuery
  •  UI/Template: xHTML