Impel Service & Solutions Limited (ISSL) is serving since last 6 years as a Business Process Outsourcing (BPO) firm, offering a comprehensive set of service and solutions for domestic & international markets with superior quality considerations. The key proposition of our process are quality centric structures maintaining high information security for our clients, state of the art infrastructure and reporting process and high-end resource development strategy. We believe in building steady and long term relationships as a service partner through providing all-in-one BPO support and solutions.
ISSL believe repeat customer does not happen by accident. It is the result of a relationship you have built up through excellent product and service. ISSL aims to enhance customer satisfaction through the effective application of the system, including processes for improvement of the system and the assurance of conformity to customer and applicable statutory and regulatory requirements through the certification process for ISO 9001:2015.
The organization was founded in 2011 with a vision to establish their footprint in the growing arena of BPO industry in Bangladesh and aimed contribute at the growing digitalization process of Bangladesh. A group of innovative and experienced entrepreneurs with an experience of more than 12 years at IT/ITES field. Starting with an 8 people team at the initial stage now we have grown up with a highly energetic resource base of 250 with 12 dedicated project wings to support our business processes. Our service arena focuses on custom made services as well as supporting with technology solutions for our clients managed services. Through our rapid passion to serve clients and making their business simple, we have emerged to Local, Government as well as Global arenas with our expertise.
We are actively connected with Bangladesh Association of Call Center & Outsourcing (BACCO) for representing BPO industry processes in our country and engaging in upholding this industry to the Global arena as well. As a general member in Bangladesh Association of Software and Information Services (BASIS) we are representing the IT/ITES services and focusing on serving with multidimensional processes